Privacy Policy

Our Privacy Policy was last updated on 10 of May, 2026
1. The Purpose of this Privacy Policy
This Privacy Policy is designed to protect the privacy, secrecy, safety and integrity of personal data of TransformMate [App] mobile application or the Website users in accordance with the best international standards and practices.
The provisions of this Privacy Policy shall apply to the processing of Your personal data while using TransformMate [App] mobile application or the Website (collectively referred to as “Resources”) through automatically operated electronic systems or other means.
We ensure Your personal data is kept securely and protected from any breach, infringement, illegal or unauthorized processing. The Company establishes technical and organizational measures and procedures in accordance with the latest data protection legislation of the United Arab Emirates and other countries, if applicable.
The provisions of this Policy are binding on employees, counterparties of the Company, as well as third parties engaged by the Company and having access to Your personal data.
This Policy applies to relations regarding processing and protection of Your Personal Data while using Resources, which means that:
 You confirm and acknowledge that You have carefully reviewed this Policy and the terms of processing of Your Personal Data in full.
 The text of this Policy and the terms of Personal Data processing are clear to You.
 You confirm full consent to this Policy and to the terms of processing of Your Personal data.
 Your consent to Personal Data processing is provided to the Company and is specific, informed, conscious, and unambiguous.
You give Your consent to publication and/or posting of photo and video materials voluntarily provided by You on websites, social networks, messengers and other Company’s resources within the scope of service provision by the Company, including for purposes of promotion and advertising of the Company’s services.
Your consent to Personal Data processing is considered granted when You perform actions that clearly indicate Your intention to use the Resources and Services and to transfer Personal Data to the Company, including performing all of the following actions:
 Placing a mark (activating a check box) confirming acceptance of the Policy and granting consent to Personal Data processing during registration on the Website.
 Acceptance of the Terms and Conditions, including payment for access to the functionality of the Resources and Services.
 Completing forms, questionnaires, and other fields requiring entry of Personal data, as well as sending Personal Data in the course of using the Resources and Services.
The Company retains confirmations of the fact that You granted consent (including technical event logs, interface marks, date and time, session identifiers) within the time periods necessary to confirm the lawfulness of processing and to protect the rights and legitimate interests of the Company. If separate consent is required for certain purposes or categories of data, processing for such purposes is carried out provided that You grant separate consent in the form specified by the Company.
If You disagree with the terms of this Policy, You must stop using the Resources.
This Policy applies only to the Website with the domain name: https://physical-transformation.com/pwp/, to all pages of this Website, and to the Application. The Company does not control and is not responsible for third party websites to which the Client may be redirected through links available on the Company’s Website and/or Application. The Company is not responsible for use (lawful or unlawful) by third parties of personal data placed by the Client in open resources, including reproduction and distribution of such data by any available means.
The Company does not verify accuracy of personal data provided by the Client.
For purposes of protecting user data, the Company provides a secure connection on the Website, which ensures secure data transmission and confirms the website owner.
2. Definitions
As used in this Privacy Policy, the following terms shall have the following meanings:
The Company, We, Us: FIZIKL IQ-FZCO – a company, including any of its employees, representatives, or agents, address: Dubai Silicon Oasis, Techno Hub 2, 66th street, Nr 20, Nad Al Hessa, Dubai, the United Arab Emirates, registration Number: DSO-FZCO-30777, license number: 32779. For the purpose of this Privacy Policy, the Company is the Data Controller.
Client: any natural person who accesses or uses the Application, Service or the Website.
Application: TransformMate [App] mobile application.
Website: Internet resource located at the electronic address: https://physical-transformation.com/pwp/.
Service: services being provided by giving access to the Application or the Website, as well as the functionalities of the Application or the Website itself.
Device: a mobile phone or any other device through which a Client can access the Application, Service or the Website.
Personal Data: any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (the list of specific types of Personal Data to be processed is defined in this Privacy Policy).
Data Subject, You: any Client whose Personal Data are stored and processed under this Privacy Policy.
Processing: any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data Controller: the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
Data Processor: means any natural or legal person who processes Personal Data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service/Application/Website is used.
Counterparty: a third-party natural or legal person hired by the Company for the purposes of Service provision, or to perform related services, including, but not limited to, analysis of the Service/Application/Website usage.
Cookies: small text files that are placed on Your mobile device or any other Device by a website or Application, which contain the details of Your browsing history on that website, Application, etc.
3. Purposes of Personal Data Processing
The Company may process or ensure the Processing of Personal Data for the following purposes:
To provide and maintain our Service, including remote information support, enjoyment of videos of separate exercises and their blocks (training programs), other related services, including the services of personalized workout plan(s) (PWP).
To manage Your account: to manage Your registration as a user of the Service/Application/Website and give You access to different functionalities of the Application or the Website that are available to You as a registered user.
To contact You: to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as the Application's or the Website’s push notifications, regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers, and general information about other goods, services, and events which We offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
For marketing (advertising) purposes: to promote services and the brand in the market by conducting marketing communications, stimulating sales, and targeting, including by publishing materials on websites, in social networks, and in messengers and its partners, provided that You grant separate consent where such consent is required by applicable law.
To manage Your requests: to attend and manage Your requests to Us.
To monitor the behavior of the target audience: to collect data about such audience, and to conduct marketing research, including determining the effectiveness of advertising campaigns.
To prevent fraud and abuse: to identify violations of the Terms and Conditions, to ensure investigation of incidents, to conduct claim and litigation work, and to implement the rights and legitimate interests of the Company and/or third parties in connection with the use of the Resources and Services.
For other purposes: We may use Your Personal Data for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service/Application/Website, other products, marketing, and Your experience.
For specific purposes or if consent is required under the applicable laws and regulations, We may ask Your consent for processing of Your Personal Data. In those jurisdictions in which consent is the legal basis of processing, You provide such consent by agreeing to use the Service/Application/Website. We hereby inform You, and You hereby acknowledge, that You have no legal obligation to provide Us with any Personal Data, and such provision is solely based on Your free will. However, You also acknowledge that without the provision of Personal Data, We will not be able to provide You with the Service or Your use of the Application or the Website will be limited.
We may share Your Personal Data in the following situations:
With Counterparties: We may share Your Personal Data with our Counterparties to provide the Service, to perform related services, to monitor or analyze the use of our Service/Application/Website (analytical services), to process Your payments (payment services), or to contact You (i.e., email or SMS marketing).
With affiliates or agents: We may share Your Personal Data with Our affiliates or agents; in which case We will require those affiliates and agents to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With other users: when You share personal information or otherwise interact in the public areas (chat groups, etc.) with other users, such information may be viewed by all users and may be publicly distributed outside.
4. Types of Data collected
The Company may process or ensure the processing of the following types of Personal Data:
 General information, including full name, address of residence and/or registration, date of birth, age, gender.
 Mobile telephone number.
 Email ID.
 Your body parameters, such as Your height, weight, circumferences of waist and hips, etc.
 Your activity level, sleeping habits, nutritional habits, dietary supplements intake, etc.
 Photo and video materials provided by You, including those containing Your images.
 Your name / nickname in the messenger.
 Information about Your behavior in the Resources (behavioral statistics), collected based on Your identifiers and/or analytics counters. Other identifiers and information about Your use of the Resources and Services, including Your Internet Protocol (IP) address, the time of registration and/or visiting the Resources and Services, Your geolocation data, the interface language, and other similar data.
 Technical journals (logs) of actions in the Resources and Services, information about security events, information about consents and refusals, requests to the support service, and the content of correspondence with the Company to the extent necessary for reviewing requests, settling claims, and protecting the rights and legitimate interests of the Company.
The Company does not collect and does not process special categories of personal data specified in Article 9 of the GDPR. The Client undertakes not to post on the Website and/or the Application and not to send to the Company through the Website and/or the Application, messengers, and other communication channels information relating to special categories of personal data within the meaning of Article 9 of the GDPR, in particular information about racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation. If the Client has transferred such information, the Company does not use it for any purposes and deletes such information from its information systems unless longer retention is required under the applicable law.
4.1. Usage data
Usage data is collected automatically when using the Service/Application/Website.
Usage data may include information such as Your Device's Internet Protocol address (e.g., IP address), the pages of our Service/Application/Website that You visit, the time and date of Your visit, Your geolocation, the time spent on those pages, unique Device identifiers and other diagnostic data.
When You access the Service/Application/Website by or through a Device, We may collect certain information automatically, including, but not limited to, the type of Device You use, Your Device unique ID, the IP address of Your Device, Your mobile operating system, unique Device identifiers and other diagnostic data.
4.2. Tracking technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service/Application/Website and store certain information. Tracking technologies include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service/Application/Website. The technologies We use may include:
− Cookies or browser Cookies. Cookies are a small files placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service/Application/Website. Unless You have adjusted Your Device settings so that it will refuse Cookies, our Application or our Website may use Cookies.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal Device when You go offline, while Session Cookies are deleted as soon as You close the Application or the Website.
We use both Session and Persistent Cookies for the purposes set out below:
− Necessary / essential Cookies
Type: Session Cookies
Purpose: these Cookies are essential to provide You with services available through the Application or the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
− Cookies policy / notice acceptance Cookies
Type: Persistent Cookies
Purpose: these Cookies identify if users have accepted the use of cookies on the Application or the Website.
− Functionality Cookies
Type: Persistent Cookies
Purpose: these Cookies allow Us to remember choices You make when You use the Application or the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Application or the Website.
− Tracking and performance Cookies
Type: Persistent Cookies
Purpose: these Cookies are used to collect information and track information about user activity in the Application or on the Website. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the Device You use to access the Application or the Website. We may also use these Cookies to test new pages, features, or new functionality of the Application or the Website to see how our users react to them.
5. Principles of Personal Data protection
Processing must be made in a fair, transparent, and lawful manner.
Personal Data may be collected for the purposes stated in this Privacy Policy and may not be processed in a manner incompatible with such purposes. Personal Data may be processed if the purpose of processing is similar or close to the purpose for which such data are collected.
Personal Data shall be sufficient for and limited to the purpose for which the processing is made.
Personal Data must be accurate and correct and must be updated whenever necessary.
Personal Data must be kept securely and protected from any breach in accordance with other principles set by this Privacy Policy.
6. Sources of Personal Data
The sources from which the Company collects Personal Data may include:
− the natural person whose data is being collected,
− our Clients,
− our Counterparties,
− other third parties,
− publicly available registers or sources of information, etc.
7. Transfer of Your Personal Data
Your Personal Data may be stored and maintained on — or transferred to — computers located outside of Your jurisdiction, and the data protection legislation may differ from those of Your jurisdiction.
Your information may be transferred to the country or territory which has adequate level of data protection determined by the UAE authorities or to the country that the UAE is entered to bilateral or multilateral agreements related to personal data protection.
In case the country or territory is not deemed by the UAE authorities as the country or territory with adequate level of data protection, but in order to provide You with the Service or to serve other purposes of Personal Data processing there is a necessity of such cross-border transfer, Your information may be transferred to those countries or territories under the Company’s obligation to ensure the level of data protection set out by the UAE legislation. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to such transfers.
The Company will take all steps reasonably necessary to ensure that Your Personal Data is treated securely and in accordance with this Privacy Policy. If You are located in a jurisdiction where transfer of Your Personal Data to another jurisdiction requires Your consent, then Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to such transfers.
8. Disclosure of Your Personal Data
Business transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different privacy policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if it is required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
− Comply with a legal obligation.
− Protect and defend the rights or property of the Company.
− Prevent or investigate possible wrongdoing in connection with the Service/Application/Website.
− Protect the personal safety of users of the Service/Application/Website or the public.
− Protect against legal liability.
9. Technical and organizational measures
Owing to the functionality of the Application or the Website, the processing of Your Personal Data is carried mainly automatically. The Company does not make decisions that produce legal consequences for the Client or otherwise significantly affect their rights and lawful interests solely on the basis of automated personal data processing, including profiling. All key decisions regarding provision of services to the Client are made with participation of authorized employees of the Company and/or third parties lawfully engaged by the Company.
The Company shall take the appropriate technical and organizational measures and procedures to apply the necessary standards to protect and secure Personal Data in order to maintain its confidentiality and privacy and to ensure that it is not infringed, damaged, altered, or tampered with, taking into account the nature, scope, and purposes of processing, and the potential risks to the confidentiality and privacy of the Personal Data.
The Company shall ensure that the processing of Personal Data is limited to its intended purpose(s).
The Company shall apply appropriate measures, both when defining the means of processing and during the processing itself, in order to comply with the applicable data protection legislation and provisions of this Privacy Policy.
In case of appointment of Data Processor(s), the Company shall ensure that such Data Processor(s) provides sufficient guarantiees to apply technical and organizational measures in a manner that ensures that the processing meets the provisions of this Privacy Policy, as well as requirements, rules, and principles stipulated in the applicable personal data protection legislation.
The Company shall not take any action that would disclose the Personal Data or the results of processing, except in cases permitted by the applicable law or this Privacy Policy.
The Company shall comply with other obligations arising from this Privacy Policy or the applicable personal data protection legislation.
The security of Your Personal Data is important to Us but remember that no method of transmission via the Internet, or method of electronic storage is 100 percent secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Where requirements of the applicable laws apply to the Company and such requirements provide territorial restrictions for localization of Personal Data of citizens / residents the particular countries, the Company arranges the recording, systematization, accumulation, storage, and clarification of such Personal Data using databases located on the particular territories to the extent required by applicable law and consistent with the service delivery model.
10. Detailed information on the Processing of Your Personal Data
Our Counterparties, affiliates, and agents have access to Your Personal Data only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our third-party Counterparties, affiliates, and agents collect, store, use, process, and transfer Your Personal Data in accordance with their privacy policies in the following situations:
10.1. Service provision
We may use third-party Counterparties, affiliates, or agents to provide the Service or to perform related services.
10.2. Analytics
We may use third-party Counterparties, affiliates, or agents to monitor and analyze the use of our Service/Application/Website. For this purpose, We may use:
− Metabase,
− Google Analytics,
− Firebase,
− Cloud Message.
10.3. Email or SMS marketing
We may use Your Personal Data to contact You with newsletters, marketing and promotional materials, or other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send, or by contacting Us.
The Company has the right to send You notifications, reminders, and other informational messages.
The Company has the right to send You, via the Resources, notifications about new products, services, promotions, special offers, and various events of the Company. You have the right to opt out of receiving advertising messages at any time. The opt-out may be made:
 By sending the Company a notice to the email ID: (info@physical-transformation.com), indicating in the subject line: “Opt out of notifications about new products, services, promotions, special offers, events”.
 By using opt-out tools provided in the interface of the Resources where such tools are available.
 By disabling push notifications in the device settings if messages are sent via the push channel.
Opting out of advertising messages does not restrict You from access to the Resources and Services, except where the inability to send messages makes performance of the contract or fulfillment of the Company’s obligations under applicable law impossible.
Certain components of the Resources, including advertising modules, may be provided by third parties. Such persons may use their own data collection technologies, including cookies and pixels. The Company does not control the technologies and policies of such third parties and is not responsible for their actions outside the Company’s information systems. You have the right to restrict such technologies via browser settings, device settings, and content blocking tools. Limitation of liability applies to the extent permitted by applicable law.
10.4. Payments
We may provide paid products and/or services within the Service/Application/Website. In that case, we may use third-party services for payment processing (e.g., payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their privacy policies. These payment processors adhere to the standards set by PCI DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI DSS requirements help ensure the secure handling of payment information. The main payment processor that We use is:
Stripe.
The Client who is the Data Subject confirms that their consent to Personal Data Processing is given in a clear, simple, and unambiguous manner.
If the Client provides (disclose) Personal Data of another Data Subject, this Client guarantees that they have the prior consent of the Data Subject for such disclosure.
Data Subject may, at any time, withdraw their consent to the processing of their Personal Data. Such withdrawal shall not affect the legality and lawfulness of the processing made based on the consent given prior to such withdrawal.
11. Telegram infrastructure and overseas data transfer
The Company provides You with the ability to interact with other Clients through the infrastructure of the Telegram. The Telegram processes Your Personal Data as an independent operator (controller) in accordance with its own documents. The Company does not determine the purposes and methods of Personal Data processing by the Telegram and is not responsible for processing carried out by the Telegram outside the Company’s information systems. You take into account that messages and other data transmitted through the Telegram may be processed and stored outside the state You are located, and that legal access regimes of foreign jurisdictions may apply to such data. You must independently review the documents of the Telegram regulating data processing before starting the communication via that messenger. In the course of communication, Personal Data may be transferred to the territory of foreign states for the purposes of:
 Ensuring operation of the Telegram.
 Performing the Terms and Conditions and providing Services to You.
 Sending notifications, reminders, and other informational messages to You.
Your consent to this Policy and use of Telegram functionality does not mean that the Company carries out cross-border transfer of Your Personal Data to states that do not ensure adequate protection of the rights of Personal Data subjects. The Company does not independently initiate, organize, or carry out cross-border transfer of Your Personal Data while You interact with other Clients via Telegram.
Your joining the communication with other Clients in the Telegram, as well as use of the relevant functionality, is carried out by You voluntarily, on Your own initiative, and within Your free expression of will. The Company does not compel You to register, join the Telegram, subscribe to channels, use chatbots, or perform other actions within the infrastructure of the Telegram, does not form mandatory conditions related to such joining, and does not make the receipt of services dependent on using the specified messenger.
Personal Data processing within the functioning of the Telegram, including possible cross-border transfer, is carried out by the relevant owner and operator of the messenger in accordance with the rules and other documents of that service. These processes are outside the Company’s control, are not administered by the Company, and are not determined by the Company’s decisions.
The Company does not obtain access to Your Personal Data processed by the Telegram outside the limits of the Clients’ chat, moderated by the Company, does not use such data for its own purposes, and does not dispose of them. In case of doubts regarding the terms of Personal Data processing within the infrastructure of the Telegram, You have the right to review the relevant documents of that service and independently decide on the appropriateness of using its functionality.
12. GDPR privacy
For users in the EEA: the Company has taken appropriate measures to ensure Personal Data is processed according to applicable EU data protection rules (GDPR).
Legal basis for Processing of Personal Data under GDPR
We may process Personal Data under the following conditions:
− Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
− Performance of a contract: provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
− Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
− Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
− Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
− Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, the Company will help You to clarify the specific legal basis that applies to the processing, and whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
13. Your rights under this Privacy Policy
The Company undertakes to respect the confidentiality and privacy of Your Personal Data and to guarantee You can exercise Your rights.
Under this Privacy Policy, You have the following rights:
− Request access to Your Personal Data. The right to access, update, or delete the information We have on You. Whenever made possible, You can access, update, or request deletion of Your Personal Data directly within Your account settings section. If You are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of Your Personal Data We hold.
− Request correction of Your Personal Data that We hold. You have the right to have any incomplete or inaccurate information We hold about You corrected.
− Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your situation which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object to Our processing of Your Personal Data for direct marketing purposes.
− Request the erasure of Your Personal Data. You have the right to ask Us to delete or remove Your Personal Data when there is no good reason for Us to continue processing it.
− Request the transfer of Your Personal Data. We will provide to You, or to a third party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format if such transfer is technically possible. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
− Withdraw Your consent. You have the right to withdraw Your consent on using Your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to the Service/Application/Website or its certain specific functionalities.
You may submit requests to the Company to the email ID: (info@physical-transformation.com). The request must contain information enabling identification of the Personal Data subject and the subject’s connection to the account, including full name, contact telephone number and/or email ID, as well as a description of the request. The Company has the right to request additional information to verify the applicant’s identity and to prevent unlawful disclosure of personal data. The time limits for reviewing requests are determined by applicable law; if no time limit is established, the time limit is thirty (30) calendar days from the date of receipt of the request, unless a different period is required by applicable law. The Company has the right to refuse to satisfy the request in full or in part if the request does not relate to Personal Data processed by the Company, or if the Company cannot identify the applicant, or if satisfying the request would violate the rights and legitimate interests of third parties, in the cases and within the limits permitted by applicable law. The Company sends a reasoned response indicating the legal basis for refusal or indicating actions required to identify the applicant.
14. Exercising of Your rights
You may exercise Your rights of access, rectification, cancellation, and opposition by contacting Us. Please note that We may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
15. Dispute Resolution
Before filing a lawsuit regarding disputes arising from relations between You and the Company regarding the Personal Data processing, the interested party sends the other party a written claim. The claim is sent in the form of a signed scanned copy to the relevant email ID: for You, to the email ID provided by You during registration on the Website, in the Application, or in the web application; for the Company, to the email ID: (info@physical-transformation.com).
The claim must contain the essence of the request, circumstances, justification, calculation of the recovery amount (where applicable), and contact details for response. A claim sent to an email ID is considered received on the date it is delivered to the interested party’s mail server.
The period for responding to a claim is ten (10) business days from the date of its receipt. If all the above conditions are not met, the claim procedure is not considered complied with.
If no agreement is reached, the dispute is submitted to a competent court in accordance with the provisions of applicable law.
16. Retention of data
The Company shall only retain the Personal Data for as long as it is necessary to fulfill the purpose for which it was collected.
The Personal Data will typically be retained by the Company for the duration of the relevant retainer unless such information is or may be otherwise required to be retained for a longer period by any applicable laws or regulations, in which case such Personal Data shall be retained for the required period.
17. Changes
This Policy may be amended by the Company unilaterally in full or in part without prior notice to You. The new version of the Policy enters into force from the moment it is posted on the Website, in the Application, unless otherwise provided by the new version of the Policy.
The current Policy is posted on the Website and/or in the Application.
The new version of the Policy applies to Personal Data received by the Company both before and after such new version enters into force.
The Company has the right to inform You about amendments to the Policy by posting a notice in the Resources. Continued use of the Services after the new version of the Policy enters into force means that You agree with the new version of the Policy to the extent permitted by applicable law.
18. Contact Us
If You have any further questions, concerns, or complaints in relation to our use of Your Personal Data, please do not hesitate to email our contact person Viktoriia Orleanskaia by submitting Your requests at info@physical-transformation.com.