TERMS AND CONDITIONS
OF PERSONALIZED WORKOUT PLANS (PWP) PROGRAM

These Terms and Conditions were last updated on 10 of May, 2026

Please read these Terms and Conditions carefully before using Our Service.

FIZIKL IQ – FZCO, We, Us, Our: a company, registered with the Dubai Integrated Economic Zones, the United Arab Emirates, with license number 32779 (the “Company”), publishes these Terms and Conditions, which are the terms and conditions of a service agreement and also a public offer to the Company’s clients. When the term “Company” is used, it also includes any of its branches and representative offices, as well as other persons engaged by the Company for the purpose of providing Services in accordance with these Terms and Conditions.
Proper way to accept these Terms and Conditions consists of the Client and other persons performing the following cumulative actions:
 Clicking the check-box "I accept the Terms and Conditions" when submitting an Application on the website https://physical-transformation.com/pwp/ (the “Website”) or on other pages of the Website where the relevant check-boxes are available.
 Clicking the check-box "I accept the terms of the Privacy Policy" when submitting an Application on the Website or on other pages of the Website where the relevant check-boxes are available.
The actions specified above apply if the functionality of the Website and/or the Platform admits such a possibility.
 Payment for the Company’s Services, if the applicable Plan provides for payment.
The date of acceptance of the Terms and Conditions by the Client and other persons is deemed to be the date on which the payment is confirmed by the payment system or the date on which the funds are credited to the Company’s settlement account, whichever occurs earlier.
Where the Company provides access to services free of charge, the Terms and Conditions are deemed accepted as of the date access to the Platform is granted, provided that consent to the Terms and Conditions has been expressed in advance in an accessible form provided by the interface of the Website and/or the Platform.
If, after the commencement of Service provision, a regulatory legal act is adopted that establishes mandatory rules for the Parties differing from those specified in the Terms and Conditions, the Terms and Conditions remain effective, unless the regulatory legal act provides that its effect extends to relations arising from agreements concluded earlier.
The Company has the right to unilaterally amend these Terms and Conditions. Such amendments take effect from the moment a new edition of the Terms and Conditions is published on the Website at: https://physical-transformation.com/pwp/offer and apply to all relations between the Company, the Client, and other persons within the subject matter of these Terms and Conditions from the date of such publication, except for cases involving Clients and other persons who, at the time the amendments are introduced, have paid for the relevant Plan. The Client and other persons undertake to monitor amendments to the Terms and Conditions independently.
As used in these Terms and Conditions, the following terms shall have the following meanings:

Client, You: a natural person who has reached the age of eighteen (18) and has applied for the provision of the Services in accordance with the Terms and Conditions.

Platform: specialized virtual platform (software package) used for the provision of Services in accordance with these Terms and Conditions and shaped as a mobile application – TransformMate mobile app.

Platform Administration: the Company’s staff members or third parties involved in the provision of services who directly provides services.

PWP Program: personalized workout plan(s) (PWP) developed for the Client based on the Client’s personal characteristics and goals, as well as other information provided by the Client, during the period of service provision and assisted (supervised) during this period by the Platform Administration (personal supervisor) remotely, on the Platform.

Services: full scope of services included in the PWP Program under these Terms and Conditions, provided by the Company in accordance with the chosen PWP Plan, as well as with the chosen Package (if applicable), and over the period prepaid by the Client. Services are provided exclusively remotely, on the Platform.

Company's Website: a website located at: https://physical-transformation.com/pwp/, including any subdomains.

Personal Account: personal account of the Client on the Platform, created (registered) by the Client and allowing the Company to identify the Client by means of individual login and password. Registration of the Personal Account by the Client is a necessary condition for receiving the Services.

PWP Account: additional functionality of the Personal Account, necessary for the provision of the Services. The PWP Account includes an online chat with a personal supervisor, as well as a repository of training blocks. Access to the PWP Account is offered to the Client after the payment for Services in accordance with section 10 of these Terms and Conditions and remains over the prepaid period.

PWP Plan, PWP Plans: various types of the PWP Program, differing in volume, cost, term, and other conditions of service provision.

PWP Main Plan: main PWP Plan, which offers general scope of Services included in the PWP Program during service provision period of one (1) month.

PWP 14-day Demonstration Plan: special promotional PWP Plan with time-limited 14-day access to the Services which may be offered exclusively to new Clients who have not used any Services specified in these Terms and Conditions before (see section IV).

Packages: special additional programs developed by the Company for the Clients to achieve certain goals, in addition to the general goals set within the PWP Program. As a general rule, Packages cannot be purchased separately from the PWP Program and are purchased by the Client as a part of one of the PWP Plans specified by the Company. The list of available Packages, their terms, cost, duration, suspension rules, and other characteristics of the Packages are posted by the Company on the Company's Website and/or on other public sources of the Company’s Website.

Physical 3.0 Terms and Conditions: terms and conditions governing the provision of the Services within Physical 3.0 Season and the agreement that operates between the Clients who purchased such services and the Company. Physical 3.0 Terms and Conditions are published by the Company on the Company’s Website at https://physical-transformation.com/offer.

Physical 3.0 Premium Plan: a special plan (tariff) under Physical 3.0 Terms and Conditions.

1. Acknowledgment

1.1. These are the Terms and Conditions of the PWP Program governing the provision of the Services and representing the agreement that operates between the Client, other persons and the Company. These Terms and Conditions set out the rights and obligations of all Clients and other persons regarding the use of the Services.
1.2. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Services.
1.3. By accepting these Terms and Conditions, You confirm that You are aware that absolute contraindications for receiving the Services are pregnancy or the presence of relevant medical contraindications or illnesses. Your acceptance of these Terms and Conditions signifies Your confirmation that You do not have any absolute contraindications for receiving the Services.
1.4. The dates of enrollment in the PWP Program, the dates of the PWP Program itself, and the dates of service provision under the Packages (if applicable) are determined by the Company in advance; the information about the specified dates is posted by the Company on the Company's Website, in the Company's accounts on social media or made available through other public sources on the Internet. By accepting this offer the Client and other persons confirm their familiarization and agreement with the specified dates.
1.5. Your access to and use of the Services are also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company, which is posted on the Company's Website at (ссылка на политику конфиденциальности на сайте https://physical-transformation.com/pwp/). Our Privacy Policy describes Our policies and procedures on the processing, including collection, use, and disclosure, of Your personal information when You use the Services or the Company’s Website, and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using the Services. By using TransformMate mobile app, You also consent to the specific privacy policy applicable to this mobile application. In the event of a conflict between the Privacy Policy referred to in this paragraph and the privacy policy applicable to TransformMate mobile app, the privacy policy applicable to TransformMate mobile app shall prevail.
1.6. Your access to and use of the Services is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all Clients who access or use the Services.
1.7. By accessing or using the Services You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Services.
1.8. The payment for the Services by the Client and by other persons will be considered as an acceptance of these Terms and Conditions and will indicate the conclusion of the contract by the parties under provided Terms and Conditions. Therefore, the contract has the same legal effect as a contract signed by the parties themselves in a written form with wet signatures.
1.9. The Company has the right to unilaterally make changes to these Terms and Conditions, which come into effect from the moment of publishing them on the Company’s Website at http://physical-transformation.com/pwp/offer/ or posting them on the corresponding mobile app. The Client and other persons, in turn, undertake to independently monitor the presence of changes in these Terms and Conditions.
1.10. Acceptance of the Terms and Conditions is required in cases provided for in the annexes to the Terms and Conditions, where, in addition to the Client, the Company provides Services in relation to persons who are not the Client.

2. Governing Law

2.1. The laws of the United Arab Emirates shall govern these Terms and Conditions and Your use of the Services. Your use of the Services may also be subject to other local, state, national, or international laws.

3. The Services

3.1. The Services include:
3.1.1. provision of access to the PWP Account, including access to the repository of training blocks, over the period prepaid by the Client and in accordance with the chosen PWP Plan, as well as with the chosen Package (if applicable);
3.1.2. development of the PWP Program for the Client, i.e., development and (if necessary) subsequent adjustment of the individual training blocks based on the Client's personal characteristics and goals, as well as other information provided by the Client, during the period prepaid by the Client and in accordance with the chosen PWP Plan;
3.1.3. provision of Services in accordance with the Package chosen by the Client (if applicable);
3.1.4. provision of services of a personal supervisor via online chat within the PWP Account during the period prepaid by the Client and in accordance with the chosen PWP Plan, as well as with the chosen Package (if applicable).
3.2. The Services are not educational, therapeutic, or medical. Upon the termination of service provision, the Company does not issue any certificates.

4. PWP 14-day Demonstration Plan special provisions
4.1. The Company has the right, at its own discretion, to establish and implement a special promotional PWP Plan – PWP 14-day Demonstration Plan. This plan is offered to and may be purchased exclusively by new Clients who have not used any Services specified in these Terms and Conditions before.
4.2. The PWP 14-day Demonstration Plan provides time-limited (for specific fourteen (14) calendar days determined by the Company) access to the PWP Program without the right to use it again, renew, or credit for the subsequent purchase of any other PWP Plan.
4.3. The announcement, dates of enrollment/access, price, and other specific details of the PWP 14-day Demonstration Plan are published by the Company on the Company’s Website at https://physical-transformation.com/pwp/trial/, in the Company's accounts on social media, or made available through other public sources on the Internet.
4.4. Unless otherwise specified by the Company additionally, the provision of the corresponding Services begins on the day following the day of the payment for such Services.

5. The Company’s obligations

5.1. The Company undertakes the fulfillment of its obligations to the Client under these Terms and Conditions.
5.2. No later than one (1) calendar day before the intended start date of the PWP Program, the Company shall notify the Client about it using any available methods, including the Client’s email address.

6. The Company’s rights

6.1. The Company has the right to change the prices for the Services that have not yet been paid by the Client; modify the payment terms of the Services, the methods, and timelines of their provision, as well as other terms and conditions specified in these Terms and Conditions.
6.2. The Company has the right to transfer its rights and obligations under these Terms and Conditions to third parties without any additional consent of the Client.
6.2.1. To engage third parties for the provision of Services without any coordination with the Client and other persons.
6.3. Block the Client or terminate the Client's access to the Platform (Personal Account) or to the PWP Account (refuse to provide the Services) without the Client’s right to refund in case of (applied independently):
6.3.1. violation by the Client of these Terms and Conditions or the Rules of Participation in the PWP Program;
6.3.2. insulting representatives of the Company, the Platform Administration, other participants of the PWP Program;
6.3.3. general unjustified calls for distrust to the Company and the Platform Administration;
6.3.4. in other cases stipulated by these Terms and Conditions, the Rules of Participation in the PWP Program or by the current legislation.

7. The Client’s obligations

7.1. Prior to the payment for the Services, the Client shall familiarize themselves with these Terms and Conditions, the list of Services provided by the Company under the chosen PWP Plan and Package (if applicable), their term, cost and the payment procedure.
7.2. The Client shall provide the Company with up-to-date information necessary for their identification, the conclusion of the agreement based on the acceptance of these Terms and Conditions, the provision of the Services, as well as for the efficient communication with the Client.
7.3. The Client shall make full payment for the Services in accordance with these Terms and Conditions.
7.4. The Client shall not reproduce, copy, distribute, or use in any other way the information obtained in the process of rendering Services for any purposes other than personal use within the framework of the contract concluded based on the acceptance of these Terms and Conditions.
7.5. The Client shall not post any advertising information, including information about any products or services that are competitive to the Company’s products or services, on the Platform, i.a. the Client’s Personal Account and PWP Account; the Client shall not post any information that discredits the Company and the Platform Administration, as well as any information containing illegal, discrediting, or threatening messages.
7.6. The Client shall not disclose the login and password required for access to their Personal Account and PWP Account and used for receiving the Services under these Terms and Conditions and make necessary efforts to ensure the confidentiality of the data mentioned in this paragraph.
7.7. The Client shall independently monitor changes to these Terms and Conditions.
7.8. The Client undertakes to familiarize themselves with the Rules of Participation in the PWP Program, which are posted on the Company’s Website at https://physical-transformation.com/pwp/rules/, before accepting these Terms and Conditions and ordering the Services specified in paragraph 3.1. of these Terms and Conditions.
7.9. The Client shall comply with these Terms and Conditions, as well as the Rules of Participation in the PWP Program, and other applicable rules and recommendations of the Company or Platform Administration. Specific violations of these Terms and Conditions and the rules mentioned in this section 7 may be considered by the Company as grounds to unilaterally refuse to provide the Services, retain the full cost of the Services and claim for damages, including punitive damages. The Client’s acceptance of these Terms and Conditions implies the Client’s understanding and agreement with the exhaustive list of rules, recommendations, and sanctions for their violation.

8. Physical 3.0 Premium Plan special provisions

8.1. In accordance with provision 7.1.6 of Physical 3.0 Terms and Conditions, Clients who have purchased the Physical 3.0 Premium Plan also purchase the PWP Program (under the PWP Main Plan).
8.2. If for any reason the Physical 3.0 Premium Plan service contract is terminated, the PWP Program service contract concluded in accordance with provision 7.1.6 of Physical 3.0 Terms and Conditions shall considered to be automatically terminated as well.

9. Procedure for obtaining access to the Services

9.1. The Client places an order for the provision of the Services by filling out an electronic form (the “Application”) on the Company’s Website or other resources on the Internet where it is possible to order and pay for the Services. When placing an order for the Services, the Client confirms that they have familiarized themselves with these Terms and Conditions and the Rules of Participation in the PWP Program and agrees to provide the Company with all necessary information for the proper provision of the Services, including any inquiries made by the Platform Administration through the Platform or the Client’s Personal Account or the PWP Account.
9.2. After the Client has paid for the Services, provided that the Client has a Personal Account, the Company shall grant the Client access to the PWP Account through which the Services are provided. The Client who has paid for the Services but does not yet have a Personal Account must register (create) their Personal Account on the Platform.
9.3. The Company may provide the Client with access to the PWP Account before the start date of the PWP Program prepaid by the Client, however, the provision of the Services shall not begin earlier than the first day of the PWP Program in accordance with the chosen PWP Plan.
9.4. The Company shall terminate the Client’s access to the PWP Account upon expiration of the period of Services provision prepaid by the Client, unless otherwise provided by these Terms and Conditions, the Rules of Participation in the PWP Program, or by an additional agreement of the parties.

10. Payments

10.1. Payment for the Services can be made through various payment methods that are made available by the Company on the Company’s Website or other recourses on the Internet.
10.2. As a general rule, payment for the Services shall be made by the Client on the terms of 100%-prepayment for the chosen PWP Plan. Prior to the start and during the first seven (7) days of the PWP Program, the Client has the right, with the consent of the Company, to upgrade the chosen PWP Plan by paying the difference between the cost of the newly chosen PWP Plan and the prepaid amount of the cost of the initially chosen PWP Plan.
10.3. By mutual agreement, payment for the Services may be divided into several payments (“payment in installments”). In this case, the Company provides the Client with a payment link for the next installment before the due date of each respective payment. The Company has the right to offer the Client the option to make several payments at once, while granting a discount (at the discretion of the Company).
10.4. The final cost of the Services is calculated at the moment of order placement based on the chosen PWP Plan and the period of provision of Services.
10.5. Payment for the Services is made in the currency agreed upon by the parties during the Client’s order placement process.

11. Provision of the Services

11.1. The Client and other persons acknowledge that the Company and the Platform Administration may communicate with the Client and other persons using various means of communication, including: the Account, the PWP Account, postal mailings, text message mailings, electronic mail, telephone, social media and messenger accounts on the Internet, and others.
11.1.1. The Platform may include various user interface configurations, including “News Feed”, “Content Display”, “News Showcase”, “Informational Panel” (the “information display”), informational messages, chat, and banners. By using the Platform, the Client and other persons give their consent to display of any user interface configurations, including special offers, promotions, programs, and news.
11.2. The Services are rendered by the Company by providing the Client with access to the specified Services through the Client’s PWP Account. The Client independently consumes the provided Services during the prepaid period. The Client decides whether or not to perform certain exercises and whether or not to apply or not to apply certain information obtained through the PWP Program.
11.3. The Services are provided by the Company during the period prepaid by the Client. The Company has the right to provide the Client with access to the Services after the period prepaid by the Client in the cases specified in these Terms and Conditions or the Rules of Participation in the PWP Program.
11.4. The Services are considered to be properly provided and accepted by You if the Company does not receive written motivated objections from You within five (5) calendar days after the end of the period prepaid by You. After the specified period, Your claims regarding deficiencies in the Services provided, including in their quantity and quality, may not be accepted.
11.5. The Company provides the Services remotely via the Internet.

12. Content and conduct restrictions and “Use at Your Own Risk” disclaimer

12.1. The Company is not responsible for the conduct of the Services’ users (the Clients) and the content they post on the Platform or in the chat rooms on independent platforms. You expressly understand and agree that You are solely responsible for the posted content, Your conduct and for all activity that occurs under Your Personal Account or Your PWP Account whether done so by You or any third person using Your Personal Account or Your PWP Account.
12.2. You may not transmit any content or commit any conduct that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable content or conduct include, but are not limited to, the following:
12.2.1. Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
12.2.2. Spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
12.2.3. Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
12.2.4. Impersonating any person or entity including the Company and its employees or representatives.
12.2.5. Violating the privacy of any third parties.
12.2.6. False information and features.
12.3. The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether any content or conduct is appropriate and complies with these Terms and Conditions. The Company reserves the right to refuse, delete or edit any content. The Company can also limit or revoke the use of the Service. As the Company cannot control all content posted by the Clients or third parties on the Platform, You agree to use the Platform at your own risk. You understand that by using the Platform You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.
12.4. All information within the Services is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to, warranties of performance, merchantability, or consistency with a particular purpose.
12.5. The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information received through the Services or for any consequential, special, or similar damages, even if advised of the possibility of such damages.

13. Service cancellation

13.1. The Client entitled to cancel the provision of Services by the Company at any time by sending a clear statement/notification to the Company’s email address: info@physical-transformation.com. The Terms and Conditions will be considered terminated on the day following the day the Company has received the relevant notification.
13.2. The Company will reimburse You for the cost of the Services paid by You under these Terms and Conditions based on following conditions:
13.2.1. In case of the Services cancelation before the start of their provision or within the first seven (7) calendar days of the first month of their provision, the payment will be fully refunded to the Client. This right is granted to the Client only once, when entering into the contract for participation in the PWP Program for the first time, and therefore it does not apply to any subsequent periods, including extension of or re-entry into the contract for the PWP Program.
13.2.2. In case of the Services cancelation after seven (7) calendar days of the first month of their provision, the payment will be refunded to the Client proportionally to the number of days the Services were actually provided.
13.2.3. The amount of funds subject to refund in accordance with the previous paragraph may also be reduced by the Company by the amount of expenses incurred by the Company in connection with the provision of the Services, which amount to thirty (30) percent of the amount of money paid by the Client and include the costs associated with the allocation of space on the Platform, the lease of the PWP Account, the cost of payment for the Services of engaged specialists (third parties). By accepting this offer, the Client confirms that they have familiarized themselves with and agree with this amount of reimbursable expenses.
13.2.4. Paragraph 13.2 does not apply to the PWP 14-day Demonstration Plan due to its promotional nature and already reduced cost. The Client who purchases the PWP 14-day Demonstration Plan acknowledges and agrees that the Company will not reimburse the price of this plan under any circumstances.
13.3. The funds are to be returned to the Client according to the details of the Client’s personal bank account specified in the relevant notification/refund application.
13.4. The Company has the right to refuse to provide the Services, including without any refund, in the event of the Client’s violation of these Terms and Conditions, the Rules of Participation in the PWP Program, or the rules of other Services provision. Additionally, the Company may refuse to provide the Services if the Client fails to provide the Company or the Platform Administration with the information necessary for the provision of the Services, as requested through the Client’s Personal Account or PWP Account. In these specified cases, the Client’s access to the Services is to be terminated, and the Services are to be considered to have been provided by the Company properly and in full.
13.5. The Company has the right to immediately suspend the provision of the Services or refuse to provide the Services entirely if the Client fails to fulfill their obligation to make payments for such Services within the specified period, as outlined in section “Payments”.
13.6. If refusal occurs after the period specified in clause 13.2.2, the cost of Services actually provided (proportionally to the number of days of actual Service provision) id deducted from the refundable funds. The cost of Services actually provided is determined as the difference between:
13.6.1. The total amount paid by the Client and/or other persons as of the date of refusal, and
13.6.2. The cost of Services that have been actually provided by the Company by the date the Company receives the relevant notice of refusal.
13.7. The funds refundable under clause 13.6 may also be reduced by the Company by the amount of expenses incurred by the Company in connection with Service provision. Such expenses include, inter alia:
13.7.1. Payment system fees.
13.7.2. Technical support and maintenance of the Platform.
13.7.3. Remuneration of third parties engaged by the Company to provide the Services.
13.8. By accepting these Terms and Conditions, the Client and other persons confirm that they have reviewed and agree with the reimbursement rules, mentioned in this section.


14. Copyright and intellectual property

14.1. The Platform, its content and any other content provided (excluding any content provided by You or other Clients), as well as the Platform’s features and functionality are and will remain the exclusive property of the Company.
14.2. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
14.3. By using the Platform, or any other mobile app intended for the provision of the Services or any other services provided by the Company, the Client acknowledges and agrees that all the content of the Platform or any corresponding mobile app, as well as their structure and appearance (visual design) are protected by copyright, trademark and other related intellectual property legislation.
14.4. The Client agrees to provide a link to the Platform or other corresponding mobile app when quoting information presented on the Platform.

15. License

15.1. Scope of License:
15.1.1. The Company grants You a revocable, non-exclusive, non-transferable, limited license to install and use the content of the PWP Program, or the content of pre-designed or tailored to Your personal characteristics and requirements training programs purchased as part of the Services, strictly in accordance with these Terms and Conditions.
15.1.2. You may only use the Platform, its content, and the content of the PWP Program on a device that You own or control and as permitted by the respective mobile application’s terms of service.
15.1.3. The license that is granted to You by the Company is solely for your personal, non-commercial purposes strictly in accordance with these Terms and Conditions.
15.2. License Restrictions:
15.2.1. You agree not to, and You will not permit others to:
15.2.2. License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the content of the Platform, or the content of the PWP Program, or make such content available to any third party.
15.2.3. Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of the Company or its affiliates, partners, suppliers or the licensors of the content of the Platform or the content of the PWP Program.

16. Intellectual property infringement

16.1. In case of violation by the Client of the provisions of these Terms and Conditions regarding the protection of copyright and other intellectual property rights, the Company has the right to demand compensation for all losses caused, including lost profits, as well as a fine for each violation of such rights.

17. Your feedback to Us

17.1. You assign all rights, title, and interest in any feedback You provide the Company with. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

18. Limitation of liability

18.1. Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Conditions and Your exclusive remedy for all the foregoing shall be limited to the amount actually paid by You for the Services.
18.2. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms and Conditions), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
18.3. The Company bears liability in accordance with the applicable law provided that the Company is at fault.
18.4. The Company bears no liability for the quality of the Internet connection and for the functioning of the Client’s and or other persons’ equipment and software.
18.5. The Company bears no liability for the content of information posted in internal chats of messengers (WhatsApp, Telegram), including for use by third parties of personal data that the Client and or other persons post in such chats.
18.6. The Platform and its software tools are provided on an "as is" basis. The Client and/or other persons bear the risk of using the Platform. The Company bears no liability for non-performance or improper performance of obligations under the Terms and Conditions, as well as for possible damage arising as a result of:
18.6.1. Actions or inaction of Internet users and or other entities aimed at worsening the general situation with Internet use or computer equipment.
18.6.2. Absence of Internet connections or inability to establish, maintain, terminate, and similar circumstances.
18.6.3. Malfunctions of the Platform and or other software caused by code errors, computer viruses, or other foreign code fragments in the software.
18.6.4. One-time restrictions that make access to the Platform impossible and are not caused by the Company’s actions or omission.
18.6.5. Adoption of regulatory legal acts by competent authorities or regulatory acts of organizations whose effect influences the use or inability to use and any consequences of use or inability to use by the Client and/or other persons of the payment method selected under the Agreement.
18.7. Information provided by the Company during conclusion of the Agreement or its performance cannot be considered a guarantee of result. The Client and or other persons assume full responsibility for using the information provided and the risks associated with such use.

19. Disputes resolution

19.1. All disputes, disagreements or claims arising out of these Terms and Conditions or in connection with them shall be settled, if possible, through negotiations. The parties agree to take measures for mandatory pre-trial settlement through negotiations within ten (10) business days from the date of the delivery of the relevant claim (demand) to the party to which it was addressed.
19.2. If any dispute is not resolved within ten (10) business days from the date of delivery of the relevant claim to the party to which it was addressed, then any dispute, difference, controversy or claim arising out of or in connection with these Terms and Conditions, including, but not limited to, any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre (the “DIFC Courts”).
19.3. Disputes arising out of these Terms and Conditions or in connection with them may be referred to the DIFC Courts in accordance with paragraph 19.2. of this section only after the parties have taken measures for mandatory pre-trial settlement as provided by paragraph 19.1. of this section.

20. Severability

20.1. If any provision of these Terms and Conditions is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

21. Disclaimer

21.1. The information provided to the Client as part of the Services provision is provided for general informational purposes only.
21.2. Use of the advice and information contained within the Services is at your sole choice and risk. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Always consult your physician or healthcare provider before beginning any training program. If You choose to use this information without prior consent of your physician, You agree to accept full responsibility for your decisions and hold harmless the Company.
21.3. The Company assumes no responsibility for errors or omissions in the content of the Services.
21.4. In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other tort, arising out of or in connection with the use of the Services or the content of the Services. The Company reserves the right to make additions, deletions, or modifications to the content of the Services at any time without prior notice.

22. Views expressed disclaimer

22.1. The Services may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer, or company, including the Company.
22.2. Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in a comment. The Company is not liable for any comments published by users and reserves the right to delete any comment for any reason whatsoever.

23. Confidentiality

23.1. Confidential information includes any information related to the process of Service provision by the Company that is not published in open access and is not publicly available for general knowledge. The Client and other persons undertake not to disclose confidential information and other data provided by the Company during Service provision (except for publicly available information) to third parties without the Company’s prior written consent.
23.2. Within the Services, the Client and other persons are provided access to software owned by the Company and third-party right holders, including internal information systems and websites (the “Software”). The Client and other persons may not perform any actions with the Software other than those necessary to receive the Services within the Terms and Conditions. The term for granting the right to use such Software is limited to the term of Service provision under the applicable Plan. The Client and other persons must keep information relating to the Software confidential and are not entitled to disclose it without the consent of the Company and or the right holder of such Software. If, in doing so, the Client and other persons create or modify Software, the Client and other persons transfer the exclusive right to the modified or created Software to the person that granted access, free of charge, from the moment of creation or modification, unless otherwise specifically agreed by the Parties.

24. Contact Us

24.1. If You have any questions about these Terms and Conditions, You can contact Us:

- through the Company’s Website, or

- by sending Us an email to info@physical-transformation.com.


FIZIKL IQ-FZCO,
Registered in Dubai Silicon Oasis, Techno Hub 2, 66th Street, Nr 20, I132-H, Nad Al Hessa, Dubai, the UAE. License Number: 32779.

Annex # 1 to
Terms and Conditions
of Personalized Workout Plans (PWP)

Regulations of Services Provision
concerning Personalized Workout Plans (PWP) “TransformMate – Personal Advisor”

These Regulations were last updated on 15 of April, 2026


These Regulations constitute an integral part of the Terms and Conditions which are the conditions of a service agreement and also a public offer of the FIZIKL IQ-FZCO, a company, registered with the Dubai Integrated Economic Zones, the United Arab Emirates, with license number 32779, and addressed to the Company’s Clients and Customers.

In relation to the scope, types, specific features, procedure, cost and terms of services regarding the Personalized Workout Plans (PWP) “TransformMate – Personal Advisor” the Regulations shall prevail.

In all other matters not covered by these Regulations, the Parties shall be subject to the provisions of the Terms and Conditions.

As used in these Regulations, the following terms have the following meanings:

Company: FIZIKL IQ-FZCO, a company registered in Dubai Silicon Oasis, Techno Hub 2, 66th Street, Nr 20, I132-H, Nad Al Hessa, Dubai, the UAE, License Number: 32779.
Customer, You: a natural person who has reached the age of eighteen (18) and has applied for the provision of the Services in accordance with the Terms and Conditions.
Client: an individual who has applied directly to the Customer without any involvement of the Service Provider for the provision of services by the Customer and who has paid for access to the Platform according to the applicable Plan.
Platform: specialized virtual platform (software package) used for the provision of Services in accordance with these Terms and Conditions and shaped as a mobile application – TransformMate mobile app.
Platform Administration: the Company’s staff members or third parties involved in the provision of services who directly provides services.
PWP Program “TransformMate – Personal Advisor” / Program: personalized workout plan(s) (PWP) developed by the Customer for the Client based on the Client’s personal characteristics and goals, as well as other information provided by the Client, during the period of service provision and supervised by the Customer remotely within the Platform.
Services: full scope of services included in the PWP Program under the Terms and Conditions, provided by the Company in accordance with the chosen PWP Plan, as well as with the chosen Package (if applicable), and over the period prepaid by the Client. Services are provided exclusively remotely, on the Platform.
Personal Account: personal account of the Customer and the Customer’s Clients on the Platform, created (registered) by the Customer and the Customer’s Clients and allowing the Company to identify the Customer and the Customer’s Clients by means of individual login and password. Registration of the Personal Account by the Customer and the Customer’s Clients is a necessary condition for receiving the Services.
PWP “TransformMate – Personal Advisor” Account: additional functionality of the Account required for the services provision and including an online chat between the Customer and the Customer’s Clients, as well as storage of training blocks. The Company provides the PWP “TransformMate – Personal Advisor” Account and it becomes available to the Customer and the Clients after payment for the Services in accordance with section 3 of these Regulations. The PWP “TransformMate – Personal Advisor” Account remains available to the Customer and the Clients during the prepaid Service period.
PWP “TransformMate – Personal Advisor” Plan, PWP “TransformMate – Personal Advisor” Plans / Plan, Plans: the plan/plans that includes the entire scope of Services of Program during the period of Services provision. The PWP “TransformMate – Personal Advisor” Plan is paid exclusively by the Customer. The PWP “TransformMate – Personal Advisor” Plans differ by the number of Clients per one (1) Customer, namely five (5), fifteen (15), or fifty (50) persons.
Service period: one (1) calendar month. The service period may be extended for an additional one (1) calendar month after payment is made under the applicable Plan. The number of renewals is not limited provided timely payment is made under the applicable Plan.
PWP “TransformMate – Personal Advisor” 7-day Plan / PWP 7-day Plan: special promotional Plan with time-limited access to the services for seven (7) days free of charge, which may be offered exclusively to new Customers who have not previously used the Services specified in these Regulations. The terms of the PWP “TransformMate – Personal Advisor” 7-day Plan do not apply to Clients.
Content: informational materials, the rights to which belong to the Company posted, by the Company or the Platform Administration on the Platform, namely: training programs; lectures, video materials (including video lectures), and articles; photos and any other images as well as any other materials posted on the Platform and used by the Service Provider to provide the respective Services.
Calendar day: a period of twenty-four (24) hours in accordance with the UTC+4 time zone, which includes all days, both working days and weekends and holidays, in accordance with applicable law.

Business day: a period of twenty-four (24) hours in accordance with the UTC+4 time zone, which includes all days that are not weekends or public holidays, in accordance with applicable law.

1. Subject Matter

1.1. The Company undertakes to provide services by granting the Customer and the Customer’s Clients access to the Platform functionality during the period paid by the Customer and the Customer’s Clients, on the terms set out in these Regulations and the Terms and Conditions, and in accordance with the selected Plan.
1.2. Acceptance of the Terms and Conditions is carried out in the manner established by the Terms and Conditions. Within these Regulations, acceptance is generally confirmed by the fact of payment for the services by the Customer and/or the Customer’s Clients, if the applicable Plan provides for payment. The agreement concluded between the Parties has the same legal force as an agreement signed by the Parties in handwritten form as a single document.
1.3. The enrollment dates for the Program and the dates of the Program are determined by the Company in advance. The relevant information is published by the Company on the Website at: https://physical-transformation.com/pwp/, in the Company’s social media accounts and/or other resources on the Internet. By accepting the Terms and Conditions, the Customer and the Customer’s Clients confirm that they have reviewed and agree to the specified dates.
1.4. By accepting the Terms and Conditions, the Customer confirms that, at the time of acceptance, the Customer has reached the age of eighteen (18) years.
1.5. By accepting the Terms and Conditions, the Customer and the Customer’s Clients confirm that they have been informed that unconditional contraindications for Clients receiving the services include pregnancy and or any medical contraindications.
1.6. Acceptance of the Terms and Conditions by a Client confirms that the Client has no unconditional contraindications for receiving the services.

2. Procedure for Obtaining the Services

2.1. The Customer places an order for the services provided by the Company under these Regulations by completing the relevant electronic form (the “Application”) on the Company’s Website at: https://physical-transformation.com/pwp/, or on other Company resources on the Internet where ordering and payment for services provided by the Terms and Conditions are available. When placing the order, the Customer confirms that the Customer has reviewed the terms of this Regulations and the Terms and Conditions, the Rules of Participation in the PWP Program, and undertakes to provide the Company with all information necessary to properly provide the services, including information requested by the Platform Administration via the PWP “TransformMate – Personal Advisor” Account.
2.2. After the Application is completed, the Customer is invited to make an advance payment in the amount indicated on the Company’s Website.
2.3. After payment for access to the Platform is made, the Company sends to the Customer, within two (2) hours, to the Customer’s email ID specified in the Application, the login and password for access to the Platform, as well as instructions on using the Platform. The login and password are sent by the Company between ten (10):00 and eighteen (18):00 (UTC+4) of the same calendar day when the Customer paid for access to the Platform. If the Customer paid for access to the Platform after eighteen (18):00 (UTC+4), the login and password for access to the Platform are sent to the Customer on the next calendar day, by twelve (12):00 (UTC+4), following the day on which payment was made.
2.4. From the moment the Company grants the Customer access to the PWP “TransformMate – Personal Advisor” Account, the services are provided under the PWP 7-day Plan, which grants the Customer the right to use the Platform functionality free of charge for seven (7) calendar days in accordance with Section 5 of this Regulations. Upon expiration of the PWP 7-day Plan, in order to continue using the Platform functionality, the Customer pays for the Company’s services under the selected Plan.
2.5. In addition to the information specified in Clause 2.3 of this Regulations, the Company generates and sends to the Customer, to the Customer’s email ID specified in the Application, a payment link for the Clients to pay for access to the Platform and a link for the Clients to the TransformMate mobile application. The links specified in this clause are forwarded by the Customer to the Customer’s Clients in the manner agreed between the Customer and the Clients.
2.6. After receiving the link from the Customer, the Clients follow the link and pay for access to the Platform under the established Plan.
2.7. After payment for access to the Platform, the Clients download the TransformMate mobile application and register in it. After registration in the TransformMate mobile application, the Company ensures routing of the Clients to the relevant Customer within the Platform.
2.8. The terms of the PWP 7-day Plan do not apply to Clients.
2.9. The Company closes access to the PWP “TransformMate – Personal Advisor” Account for the Customer and/or the Customer’s Clients upon expiration of the service period paid by the Customer and or the Customer’s Clients, unless otherwise provided for by the Terms and Conditions or a separate agreement of the Parties.

3. Payment Procedure

3.1. One (1) calendar day before expiration of the PWP 7-day Plan specified in Clause 2.4 of this Regulations, the Company sends to the Customer, to the email ID specified by the Customer in the Application, a payment link for the relevant services under the Plan selected by the Customer.
3.2. The Clients receive the payment link for access to the Platform from the Customer in accordance with Clauses 2.5 and 2.6 of these Regulations.
3.3. Generally, payment for the services is made by the Customer and the Customer’s Clients as advanced payment in the amount of one hundred percent (100) for one (1) month of service provision or, by agreement of the Parties, for several months of service provision.
3.4. By agreement of the Parties, payment for the services may be made by installments. In this case, the Company provides the Customer and/or the Customer’s Clients with a payment link for the next portion of the services before the due date of each relevant payment. The Company may propose that the Customer and/or the Customer’s Clients make multiple payments at once, and, at the Company’s discretion, grant a discount.
3.5. The cost of the established scope of services is calculated based on the service period and the Plan selected by the Customer and/or the Customer’s Clients, and is indicated by the Company on the Website at: https://physical-transformation.com/pwp/ or in the Company’s social media accounts and other resources on the Internet.
3.6. Provision of the relevant services begins on the day following the day of payment for such services, except for provision of services under the PWP 7-day Plan.
3.7. To maintain access to the Platform, the Customer pays for the Company’s services under the selected Plan on a monthly basis, while the Clients pay for access to the Platform in a one-time payment via the link provided to them in accordance with Clauses 2.5 and 2.6 of this Regulations.

4. Services Provision

4.1. By accepting the Terms and Conditions, the Customer and the Customer’s Clients confirm that they have reviewed and agree to the Privacy Policy published on the Company’s Website on the Internet at: (ссылка на политику конфиденциальности на сайте https://physical-transformation.com/pwp/).
4.2. The Customer and the Customer’s Clients acknowledge that the Company and the Platform Administration may communicate with the Customer and the Customer’s Clients using various means of communication, including: the Account, the PWP “TransformMate – Personal Advisor” Account, postal mailings, text message mailings, electronic mail, telephone, social media and messenger accounts on the Internet, and others.
4.3. The Company provides the services remotely via the Internet.
4.4. The services are provided by granting the Customer and the Customer’s Clients access to the relevant services through the PWP Account of the Customer and the Clients on the Platform. The Customer and the Clients consume the services independently during the prepaid service period. The Customer and the Clients independently decide whether to perform or not perform specific exercises and whether to apply or not apply specific information received within the Program.
4.5. The services include granting access to the PWP Account and the Platform functionality during the service period prepaid by the Customer and the Customer’s Clients and in accordance with the selected Plan, including access to the storage of training blocks.
4.6. The Company does not provide educational services of an official educational institution and does not issue any certificates or credentials of an established form. The Company does not carry out medical treatment or any other medical activities.
4.7. The services are provided by the Company during the period prepaid by the Customer and the Customer’s Clients.
4.8. The services are deemed to have been properly provided and accepted by the Customer and the Customer’s Clients if, within five (5) calendar days after completion of service provision, the Company has not received written reasoned objections from the Customer and/or the Customer’s Clients. After expiration of the specified period, claims of the Customer and/or the Customer’s Clients regarding deficiencies of the services, including regarding scope and quality, are not accepted.
4.9. The parties do not sign certificate of services provided or similar document.

5. PWP “TransformMate – Personal Advisor” 7-day Plan

5.1. The Company has the right, at its discretion, to set and introduce a special promotional Plan, namely the PWP 7-day Plan. This Plan plan is offered exclusively to new Customers and may be purchased exclusively by new Customers who have not previously used any of the services specified in these Regulations.
5.2. The PWP 7-day Plan provides time-limited free access to the Program for a specific period of seven (7) calendar days determined by the Company, without the right to reuse this Plan, extend it, or credit it toward subsequent purchase of the PWP Plan.
5.3. The enrollment dates and/or access dates, price, and additional details of the PWP 7-day Plan are published by the Company on the Company’s Website: https://physical-transformation.com/pwp/, in the Company’s social media accounts and/or other resources on the Internet.
5.4. The PWP 7-day Plan is designed for fifty (50) Clients and is provided to the Customer regardless of the actual number of Clients of a particular Customer, exclusively for a period of seven (7) calendar days.
5.5. Provision of services under the PWP 7-day Plan begins on the day following the day the Company provides the Customer with the login and password for access to the Platform in accordance with Clause 2.3 of this Regulations.

6. Service cancellation

6.1. The Customer and/or the Customer’s Clients have the right to cancel the services at any time by sending a relevant notice via the Platform and/or to the email ID: info@physical-transformation.com. In the event of cancellation, the agreement is deemed terminated from the day following the day the Company receives the relevant notice. Access to the PWP Account for the Customer and the Clients is closed.
6.2. If cancellation occurs exclusively on the part of the Customer, the Company suggests the Clients of the relevant Customer to perform one (1) of the following actions at the Clients’ choice:
6.2.1. Termination of the agreement with the Company and refund of funds to the Client and/or the Clients.
6.2.2. Transfer of the Client and/or the Clients to another PWP Program offered by the Company, provided that, if this option is selected, the Client and/or the Clients undertake to pay the difference between the price of the originally selected program and the newly selected PWP Program.
6.3. Refund of funds paid by the Customer and the Customer’s Clients for the services is carried out in accordance with Section 13 of the Terms and Conditions.
6.4. Clause 13.2 of the Terms and Conditions does not apply to the PWP 7-day Plan due to its gratuitous nature.
6.5. The funds are to be returned to the Customer and/or the Customer’s Clients according to the details of the Customer’s and/or the Customer’s Clients’ personal bank account specified in the relevant notification/refund application

Annex # 2 to
Terms and Conditions
of Personalized Workout Plans (PWP)

Regulations of Services Provision
concerning Personalized Workout Plans (PWP) “TransformMate – Self-Service Training Programs”

These Regulations were last updated on ___ of May, 2026


These Regulations constitute an integral part of the Terms and Conditions which are the conditions of a PWP service agreement and also a public offer of the FIZIKL IQ-FZCO, a company registered with the Dubai Integrated Economic Zones, the United Arab Emirates, with license number 32779, and addressed to the Company’s Customers.

In relation to the scope, types, specific features, procedure, cost and terms of services regarding the Personalized Workout Plans (PWP) “TransformMate – Self-Service Training Programs” the Regulations shall prevail.

In all other matters not covered by these Regulations, the Parties shall be subject to the provisions of the Terms and Conditions.

As used in these Regulations, the following terms have the following meanings:

Company: FIZIKL IQ-FZCO, a company registered in Dubai Silicon Oasis, Techno Hub 2, 66th Street, Nr 20, I132-H, Nad Al Hessa, Dubai, the UAE, License Number: 32779.

Company’s Website: the website on the Internet, available at: https://physical-transformation.com/pwp/, including any subdomain addresses derived therefrom.
Customer, You: a natural person who has reached the age of eighteen (18) and has applied for the provision of the Services in accordance with the Terms and Conditions.
Platform: specialized virtual platform (software package) used for the provision of Services in accordance with these Terms and Conditions and shaped as a mobile application – TransformMate mobile app.
Platform Administration: the Company’s staff members or third parties involved in the provision of services who directly provide services.
PWP Program “TransformMate – Self-Service Training Programs” / Program: personalized workout plan(s) (PWP), whereby the Customer is granted access to a set of training programs available on the Platform, which the Customer selects independently, adds to their repository of training blocks and uses as a self-service, i.e. without the support of a personal supervisor, a trainer or any other personal support from the Company during the prepaid period of Service provision.
Services: full scope of services included in the Program under these Regulations and the Terms and Conditions, provided by the Company in accordance with the prescribed PWP Plan and over the period prepaid by the Customer. Services are provided exclusively remotely, on the Platform.
Personal Account: personal account of the Customer on the Platform, created (registered) by the Customer and allowing the Company to identify the Customer by means of individual login and password. Registration of the Personal Account by the Customer is a necessary condition for receiving the Services.
PWP “TransformMate – Self-Service Training Programs” Account: additional functionality of the Personal Account required for the services provision and including the “My Purchases” section, a repository of training blocks, and a training calendar. The Company provides the PWP “TransformMate – Self-Service Training Programs” Account and it becomes available to the Customer after payment for the Services in accordance with section 3 of these Regulations. The PWP “TransformMate – Self-Service Training Programs” Account remains available to the Customer during the prepaid Service period.
PWP “TransformMate – Self-Service Training Programs” Plan / Plan: the plan which grants the Customer access to the Program for thirty (30) calendar days and includes a single set of 20 (twenty) training programs, which the Customer may select and use at their discretion.
Service period: thirty (30) calendar days. The service period may be extended for the additional thirty (30) calendar days after payment is made under the applicable Plan. The number of renewals is not limited provided timely payment is made under the applicable Plan.
Set of training programs: a single set comprising twenty (20) training programs included in the Program. It should be noted that the classification of training programs into "women’s" and "men’s" categories is for information purposes only and does not restrict the Customer’s right to select and use any program from the specified set.
Content: informational materials, exclusive rights to which belong to the Company, posted by the Company or the Platform Administration on the Platform, namely: training programs; lectures, video materials (including video lectures), and articles; photos and any other images as well as any other materials posted on the Platform and used by the Company to provide the respective Services.
Calendar day: a period of twenty-four (24) hours in accordance with the UTC+4 time zone, which includes all days, both working days and weekends and holidays, in accordance with applicable law.

Business day: a period of twenty-four (24) hours in accordance with the UTC+4 time zone, which includes all days that are not weekends or public holidays, in accordance with applicable law.

1. Subject Matter

1.1. The Company undertakes to provide the Customer with access to the Program, the Platform functionality and the Content during the period prepaid by the Customer, on the terms set out in these Regulations and the Terms and Conditions, and in accordance with the prescribed Plan.
1.2. Acceptance of the Terms and Conditions is carried out in the manner established by the Terms and Conditions. Within these Regulations, acceptance is generally confirmed by the fact of payment for the services by the Customer. The agreement concluded between the Parties has the same legal force as an agreement signed by the Parties in handwritten form as a single document.
1.3. Information on the Program, the Plan, the cost of the Services and the procedure for payment thereof shall be published by the Company on the Company’s Website, on the Company’s social media accounts and/or other public sources of information on the Internet, by direct email distribution, and by other means not prohibited by applicable law. By accepting the Terms and Conditions, the Customer confirms that they have reviewed and agreed to the said information.
1.4. By accepting the Terms and Conditions, the Customer confirms that, as of the date of such acceptance, the Customer has reached the age of eighteen (18).
1.5. By accepting the Terms and Conditions, the Customer confirms that they are aware that pregnancy and/or any medical contraindications constitute absolute contraindications for the use of the Services. The Customer’s acceptance of the Terms and Conditions shall constitute the Customer’s confirmation that they have no absolute contraindications to enjoy the Services.
1.6. The Company’s liability shall be limited to granting the Customer access to the Platform and the digital infrastructure thereof. When providing the Services under these Regulations, the required equipment and setup of the gym, the planning and performance of workouts, the assessment of permissible loads, the provision of safe conditions for performing exercises, compliance with proper technique, and the choice of venue and equipment shall be determined by the Customer independently and shall remain within the Customer’s area of responsibility to the extent established by the Terms and Conditions and applicable law.
1.7. The Services under these Regulations shall be provided with respect to the Set of training programs pre-arranged by the Company and shall not involve the development of a separate personalized training program tailored to the Customer’s personal characteristics and goals.

2. Procedure for Obtaining the Services

2.1. The Customer places an order for the services provided by the Company under these Regulations by completing the relevant electronic form (the “Application”) on the Company’s Website or on other resources of the Company on the Internet where the ordering and payment of the Services provided for by the Terms and Conditions are available. When placing an order for the Services, the Customer confirms that they have reviewed these Regulations, the Terms and Conditions, and the Rules of participation in the PWP Program, and undertakes to provide the Company with all information necessary for the proper provision of the Services.
2.2. After payment for the Services, the Customer shall receive a link to access the Platform. A Customer who does not yet have a Personal Account on the Platform shall register on the Platform and create their Personal Account.
2.3. After payment for the Services, provided that the Customer has a Personal Account, the Company shall grant the Customer access to the PWP “TransformMate – Self-Service Training Programs” Account through which the Services are provided. In the “My Purchases” section, the Customer shall be granted access to the full Set of training programs included in the paid Plan.
2.4. The Customer independently chooses any programs from the available Set of training programs, adds the selected programs to the repository of training blocks, and uses the added workouts in the training calendar during the prepaid Service period.
2.5. Upon expiry of the prepaid Service period, the Company restricts the Customer’s access to the training content provided within the Program: the “My Purchases” section is cleared, the training blocks previously added to the repository become unavailable for use, and the workouts in the training calendar related to the said training blocks become unavailable for viewing until payment is made for the next Service period under the applicable Plan.
2.6. After the Customer makes payment for the next Service period within the Program under the same Plan, the Company restores to the Customer the training blocks previously added to the repository in the state in which they were on the date of expiry of the previous prepaid period, and also reopens access to the workouts in the training calendar related to such training blocks.
2.7. At the Company’s discretion, a group chat with all Customers may be created in Telegram. Such group chat shall be created solely as a space for communication between Customers and shall not imply any personal athletic and/or medical support for Customers on the part of the Company. The rules for using the chat and communication within the chat shall be governed by the Communication Ethics Policy in the Personalized Workout Plans (PWP) Participants Chat in Telegram. Participation in the chat referred to in this clause shall be a right of the Customer, not an obligation.

3. Payment Procedure

3.1. After the Application is placed in accordance with clause 3.1 of these Regulations, the Company shall provide the Customer with the opportunity to pay for the first Service period through the Company’s Website. Thereafter, should the Customer wish to extend their participation in the Program for a new period, the Company shall send the Customer a payment link to the email ID specified by the Customer when forming an Application on the Website. The payment link referred to in this clause shall be sent by the Company to the Customer before the commencement of the next Service period.
3.2. Payment for the Services shall be made by the Customer as 100% advanced payment for one (1) Service period. In order to continue using the Program, the Customer shall pay for the next Service period under the applicable Plan.
3.3. The cost of the prescribed scope of the Services shall be calculated at the time the Customer makes the payment, based on the Plan prescribed by the Company and the Service period.
3.4. Unless expressly stated otherwise by the Company, the provision of the Services shall commence after confirmation of payment and after the Customer is granted access to the PWP “TransformMate – Self-Service Training Programs” Account.

4. Services Provision

4.1. By accepting the Terms and Conditions, the Customer confirms that they have reviewed and agreed to the Privacy Policy published on the Company’s Website.
4.2. The Customer acknowledges that the Company and the Platform Administration may communicate with the Customer using various means of communication, including: the Personal Account, postal mailings, text message mailings, electronic mail, telephone, social media and messenger accounts on the Internet, and others.
4.3. The Company shall provide the Services remotely via the Internet.
4.4. The Services shall be provided by the Company by granting the Customer access to the said Services through the Customer’s PWP “TransformMate – Self-Service Training Programs” Account on the Platform. The Customer shall use the Services independently during the prepaid Service period. The Customer shall independently decide whether or not to perform any exercises, as well as whether or not to apply any information obtained within the Program.
4.5. The Services shall include:
4.5.1. granting access to the PWP “TransformMate – Self-Service Training Programs” Account, the Platform functionality and the Content during the Service period prepaid by the Customer;
4.5.2. granting access to the full Set of training programs in the “My Purchases” section during the Service period prepaid by the Customer;
4.5.3. granting the Customer the opportunity to independently add the programs selected by them to the repository of training blocks and to use the workouts related to such blocks in the training calendar during the Service period prepaid by the Customer;
4.5.4. granting the Customer access to other sections of the Platform in accordance with the current configuration of the Platform;
4.5.5. providing the Customer with technical support regarding access to the Program and the functioning of the Platform via email ID: info@physical-transformation.com;
4.5.6. granting the Customer the opportunity to communicate with other Customers in Telegram Chat, if such chat is created and maintained by the Company.
4.6. The Services provided under these Regulations shall not include:
4.6.1. assignment and individual creation of workouts by a personal supervisor;
4.6.2. review of reports or submission of reports in respect of completed workouts;
4.6.3. uploading videos for the assessment of exercise technique;
4.6.4. personal supervisor support, trainer support or any other personal support.
4.7. The Customer shall independently manage their workout process within the Program, including starting a workout, performing a workout and completing a workout without any review of exercise technique and/or any other athletic and/or medical recommendations from the Company.
4.8. The Company does not provide educational services of an official educational institution and does not issue any certificates or credentials of an established form. The Company does not carry out medical treatment or any other medical activities.
4.9. The services are provided by the Company during the period prepaid by the Customer.
4.10. The services are deemed to have been properly provided and accepted by the Customer if, within five (5) calendar days after completion of service provision, the Company has not received written reasoned objections from the Customer. After expiration of the specified period, claims of the Customer regarding deficiencies of the services, including regarding scope and quality, are not accepted.
4.11. The parties do not sign certificate of services provided or similar document.

5. Service cancellation

5.1. The Customer has the right to cancel the services at any time by sending a relevant notice via the Platform and/or to the email ID: info@physical-transformation.com. In the event of cancellation, the agreement is deemed terminated from the day following the day the Company receives the relevant notice. The Customer’s access to the PWP “TransformMate – Self-Service Training Programs” Account shall be closed.
5.2. Refund of funds paid by the Customer for the services is carried out in accordance with Section 13 of the Terms and Conditions. Clause 13.2.1 of the Terms and Conditions does not apply to the PWP Program “TransformMate – Self-Service Training Programs”.
5.3. The funds are to be returned to the Customer according to the details of the Customer’s personal bank account specified in the relevant notification/refund application.